We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven days of the date of your order for customer care assistance.

All products are sold are maintained at optimum conditions. We consider product to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your order has been picked up by the common carrier for delivery, the wine becomes your responsibility.

For customer service, please contact us by emailing ed@carnerosstudios.com or calling 707-224-3169.